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We have the following shipping options available:
FedEx Ground
FedEx 2-Day
FedEx Overnight
USPS Flat Rate
At this time we cannot deliver to PO Boxes or APO/FPO addresses.
FedEx Ground – 5-7 business days
FedEx 2-Day – 2 business days
FedEx Overnight – 1 business day
Above are estimates only.
Please note, shipping time frames do not include our processing time. Orders are shipped within 1-3 business days from our Los Angeles warehouse. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). You will be emailed a tracking number once your order has been shipped to track your package.
Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 10 AM PST (1 PM EST) will be shipped out the same day. Orders placed after 10 AM PST (1 PM EST) will be processed and shipped the following day.
Please confirm your shipping information is correct as shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed and cannot be held responsible for lost or stolen packages due to inaccuracies.
If an item arrives damaged, we’ll happily replace it for you. Please contact us at concierge@houseofroyals.com within 7 days of receiving your order. To issue a replacement in the case of damages, please provide photos to show how the item arrived.
House of Royals accepts returns of damaged items within 30 days of delivery date. Please email concierge@houseofroyals.com with your order number for a return label.
Refunds are issued to your original payment method. Please note that refunds may take up to 7-10 days to appear on your statement.
Original shipping is non-refundable.
Final Sale items cannot be returned, refunded or exchanged.
Still a bit lost? Please feel free to email us at concierge@houseofroyals.com and we can help direct you.
Sales tax applies to all CA residents. We currently accept Visa, Master Card, American Express, Discover, PayPal and Apple Pay.
Our warehouse is closed on U.S. federal holidays, plus some Sacred days. Orders will not be processed or shipped on these days.
